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October 14 was not a usual day for me. It was the first weekend after the news of my sister’s breast cancer took us by storm and turned around our lives. The previous days had been full of all shades of emotion – fear for my sister, worry for my elderly parents, anger...
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Anonymous
Anonymous

You can just send all the stuff back free. They have free return. Don’t understand what this big fuss is about.

1.0
I didn't like
  • Readiness to take responsibility
  • Customer service
  • Return policy
#1118633
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They are not accepting my unworn, unwashed items because they received the return after 45 days as passed. So they are sending the clothes back to me!!!! The unwanted clothes and DO NOT want, they are mailing it back to me. Whatever happened to a 90 day return policy?...
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1.6
I didn't like
  • New return policy
#1057208
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I went to return a pair of pants; it was 46 days ago I got them and their policy is returns up to 45 days. From $67 that I had paid for the pants, they would return $14 on store credit. That is ridiculous!! I am taking my business elsewhere; every season I'd go to buy...
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1.0
I didn't like
  • Discrimination
  • Return policy and poor customer service
#1031387
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Banana Republic - Poor customer service

Banana Republic
#1080847
1.8
Details
I was shopping with my son and daughter in law. My son picked out a suit that he liked and decided on the jacket. We waited in line. 3 personnell were behind the counter. One was serving customer. The other 2 male customers were talking to each other and playing on their phones comparing videos. We waited for some time. My son decided against the jacket and we left. No purchase.
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Discounts and Special Offers
Location
Staff
Value for money

Banana Republic Clothing Review

Banana Republic
#920605
3.1
Details
My only complaint is that the clothes are always wrinkled even new arrivals!
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Banana Republic Manager Review

Banana Republic
#786172
was just at the old bridge location. Was treated with terrible customer service. Manager was extremely rude and nasty. Worst experience ever.
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TOP Review

Banana Republic
#780817
1.3
Details
I went to store to return the top I bought online. The sales associates were so rude to me & following me .I will not go to that store again in downtown summerlin store Las Vegas.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website
Had a BR account for 30 years. No late payments and spent a lot of money with them. Was not near a store for a year or so, and did not use the card. Checked my credit report last week and discovered they closed my account with NO NOTICE TO ME AT ALL! Have emailed them...
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#967979
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This morning I went to the lakeside mall and I was returning something , but what got my attention was the manager , she was looking very unprofessional, I had to ask the lady at the register who she was , and when she told me it was the manager I was like " wow"...
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2.9
#917671
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I have seen the General Manager at Banana Republic Southgate location (store #8986) treat her staff like ***. She is Also very fake. i believe her name is Christine Younger. I was walking out of the fitting rooms and she did not see me, she was yelling at her employee...
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Anonymous
Anonymous

has anyone else notice the tall manager at BR southgate location picking on her staff?

4.7
I liked
  • Courteous service in finding clothes
  • Courteous service
I didn't like
  • New store manager
#891800
Reply to reviews
BR advertised up to 60% sale and 40% off new items off last weekend. Felt so lucky to score the Selma Metallic Heeled Sandal in my size on the sale table. The salesperson was noticeably peeved cuz my approach to the register interrupted her conversation with her...
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Anonymous
Anonymous

As someone who worked at a banana before, the shoes were probably an online return so they had a different barcode. More of a problem with the system in general than the emplo...

#884539
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Recently I had the worst Banana Republic experience ever. I purchased a pair of chinos online and they sent me the wrong pair but wait it get better, they didn't send me the wrong pants just one or twice but three times. Then they conducted an "inquiry" where I would...
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1.5
#843088
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Yesterday i went to orlando premium outlet , to the banana Repúblic store and a person stole my purse with 900 dóllars , my iPhone 6 and my glasses , nobody in the store give me a solution, i called the police and they told me that this situation is usual i cant...
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1.0
#822967
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Contact Banana Republic

Mailing Address:
Banana Republic Customer Relations
5900 North Meadows Drive
Grove City, Ohio 43123
Phone:
(888) 277-8953
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Bought an expensive pair of eyeglasses from an eye doctor. Screw fell out about 1.5 yrs after purchase. Eye doctor tells me they are disc. by Banana Republic. Contacted BR customer service. Was contacted by BR customer Service Rep. who never addressed the issue but...
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1.0
I didn't like
  • Customer service
#783772
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