Anonymous
map-marker Lima, Lima

Payment

Hi to Customer Service Currently I am overseas for few days and I request to my husband to make my payment for the December's month, I just want to know if it was done and was accepted when my husband did, would you please let me know. Thank you.
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Dawny P

Did not receive package

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My packages are delivered to a business address. Can you tell me who signed for this sweater? This sweater was expensive over $100.00 I need my sweater
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Loss:
$103
Pros:
  • Like petites

Preferred solution: Deliver product or service ordered

User's recommendation: Send who signs for package

Anonymous
map-marker Sacramento, California

Store closed early

Store in Fresno California locked 10 minutes early when I came to pick something up that was already purchased online. Staff refused to acknowledge me and another patron trying to get inside.
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Jeffrey C Kpe
map-marker Buffalo, New York

Need return shipping label

Wrong item ordered , need stretch t shirt , mens large x 6, black Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Preferred solution: Full refund

Anonymous
map-marker Sacramento, California

Didn’t get order

I canceled the order a few days ago with a representative from Banana Republic because I had the address wrong and they said that they would cancel my order but I still got charged on my card on December 14
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Kelsey H Kvj
map-marker Indianapolis, Indiana

Where is my order?

Hello, I ordered a coat Oct. 26 (Order Number: 170PHTD). I received a notice that the order shipped on Oct. 28. Under the tracking information, it only says that the package is delayed. Can you provide an update about what is going on with my order? It has already been charged to my credit card, so I would like to know when I should expect the order. Thank you, Kelsey
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Luzma N

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Verified Reviewer

Worse customer service

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My dress has a whole and grease marks all over By phone the representative was useless The call was not smooth It was as it was my fault Not buying again !
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Loss:
$167
Cons:
  • Readiness to take responsibility

Preferred solution: Full refund

User's recommendation: Do not buy in this store

Marion G Jjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Needham, Massachusetts

Cannot reach anyone at banana republic

Its very frustrating. First I tried to use email after repeated attempts I didnt reach anyone. Then the number I was given was wrong
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Preferred solution: Deliver product or service ordered

Godwin L Jhd

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Verified Reviewer

Can't find details for Banana Republic account/credit card

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I signed up for the Banana Republic Visa Credit Card in September in a promotion but haven't gotten my card and it is impossible to login without knowing my credit card info. This is a scam to get me to miss payments. I demand a call immediately or I will be reporting this to the proper authorities.
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1 comment
Guest

" I demand a call immediately or I will be reporting this to the proper authorities." LMAOOOOOOOOOOOOOOOOOOOO

Jacquelyn S Jzk

I have not received a bill

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I have not received my 1st monthly bill. I applied for a card it was approved, and I have not received my bill. Do not want to pay any late fee
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Preferred solution: Bill

Anonymous
map-marker Vancouver, British Columbia

Unable to reach Consumer Services

When trying to reach Consumer Services, I hear a short dial tone and then silence. how can I reach a person who can help me with my order?
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Anonymous
map-marker Plano, Texas

Free shipping

I placed order 17JF65G with over $50. Per website, it should provide free shipping. But it charged me &6. Can you please help me remove the charge.
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Anonymous
map-marker Philadelphia, Pennsylvania

Payment question

I just want my transunion score fixed ASAP. My payment was not late AND IT WAS PROVEN. I dropped 30 points in one day, but it will take 30 days to repair BS! This is huge based on the interest Id have to pay for the car I have to do paperwork on. As a result, I have to delay my purchase until this huge bad timing mistake was made by your establishment. Im livid!!!
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Anonymous
map-marker The Bronx, New York

Customer Service Not helpful

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Called to get help with am online purchase. Customer service only offered one way to verify identity; although the way offered did not work. Representative did not care my issue wasnt resolved.
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Noah A Agy

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Verified Reviewer

Dress pants fraying

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The hem in the bottom leg of the dress pants I bought is fraying. I have washed these pants twice and also air dried each time. I have a photo but no where to share it.
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Loss:
$110

Preferred solution: Full refund

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