Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I was waiting in line of the fitting room and I had to wait several minutes for an open room. There were 4 unoccupied rooms and the worker just stared at me without greeting or directing me to a room.

Another customer comes along and skips the line. The worker seemed to be friends with her and directed her to an empty room, when obviously I was waiting. This was rude and unfair, there needs to be regulation AND better customer service! This frustrated me greatly, so I just left the store.

As much as I love this brand, I don't think I want to purchase from them again or especially come to the location. This happened at the Citadel outlets.

Product or Service Mentioned: Banana Republic Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Bad customer service.

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