Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered 2 dresses online , one was come up fine without any defects but still it is not same as it shown in online picture ,the other dress when it come up it has some stains on it which i decided To took it in store to retune when I went there at first colony mall banana republic store,the front counter lady was very rude and when I ask her to returned, she was blaming on me that banana republic never send defective items to its customers and on the top of this she was blaming on me that the dress has been wear before , I told her there was a stains on dress when it arrives that was the reason I never even tried to check if it fits on me or not and than she told me to return this dress back via mail if u still wants to return, I was very upset with this unprofessional conversation with this name branded store , me and my husband shop a lot all the time from this store and this is first time I ordered online and got very bad experience and especially that counter lady customer service, I never gona shop from this store any more not even from any other banana republic stores any more

Product or Service Mentioned: Banana Republic Dress.

Reason of review: Return, Exchange or Cancellation Policy.

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