Banana Republic
Banana Republic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Banana Republic has 2.7 star rating based on 170 customer reviews. Consumers are mostly neutral.
61% of users would likely recommend Banana Republic to a friend or colleague.
- Rating Distribution
Pros: Great products, Pricing is good for the quality - love the t-shirts, Courteous service.
Cons: Bad customer service, Discrimination, Readiness to take responsibility.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Banana Republic has 2.7 star rating based on 170 customer reviews. Consumers are mostly neutral.
61% of users would likely recommend Banana Republic to a friend or colleague.
- Rating Distribution
Pros: Great products, Pricing is good for the quality - love the t-shirts, Courteous service.
Cons: Bad customer service, Discrimination, Readiness to take responsibility.Recent recommendations regarding this business are as follows: "Do not shop here", "Shop elsewhere", "Quickly look for price and size options. I needed tall XXL and much trouble to get there, so not worth it.", "Don’t shop here", "dont purchase here, they will always have issues and not care.".
Most users ask Banana Republic for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Banana Republic Reviews
"NO TRACKING # INFORMATION - ORDER IN PROCESSING MODE WITH NO END"
MY ORD#1JV5BWY PLACED ON 09/05 AT 11:11AM - TOTAL OF ORD DEDUCTED AT SAME TIME FROM MY ACCT. 3 ITEMS PURCHASED, SMALL ITEMS. 3-5 BUSINESS DAYS FOR DELIVERY,...
"Lost in the mail"
I never received this order of 6/4! I have been tracking this order since the due date of 6/14. I have submitted requested updates and received no phone calls...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NO TRACKING # INFORMATION - ORDER IN PROCESSING MODE WITH NO END
MY ORD#1JV5BWY PLACED ON 09/05 AT 11:11AM - TOTAL OF ORD DEDUCTED AT SAME TIME FROM MY ACCT. 3 ITEMS PURCHASED, SMALL ITEMS.
3-5 BUSINESS DAYS FOR DELIVERY, WHICH WOULD BE 09/12, OR 09/13 - SINCE THE ORDER WAS PLACED UNTIL NOW, MY ORD IS STILL IN PROCESSING MODE. THERE IS NO WAY I WILL RECEIVE MY ORDER ON 09/12, NOR ON 09/13. THIS WAS PLACED AFTER FEDERAL HOLIDAY OF LABOR DAY WHICH WAS ON 09/02. I CALLED CUSTOMER SERVICE AND THEY WERE NOT ABLE TO CHECK IF MY ORD WAS BEING SHIPPED TODAY.
I WAS ASKED IF I WANTED TO DUPLICATE THE ORD, AND SHIPPED EXPRESS MAIL SO COULD RCVD ON FRIDAY, 09/13 AND PAY AGAIN FOR THE ORD WHICH WOULD BE (DUPLICATE ORD) $220.00. WITH NO GUARANTEE THAT I WOULD RECEIVE ON 9/13.
WHAT IS THE POINT OF HAVING THESE OUTLETS WITH GOOD PRICES IF YOU ARE NOT ABLE TO MEET DELIVERY DAY! I DON'T CARE FOR THE $10.00 FOR INCONVENIENCE, JUST MEET SHIPPING DATE.
- Good clothing
- Bad delivery service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lutz, Florida
Lost in the mail
I never received this order of 6/4! I have been tracking this order since the due date of 6/14.
I have submitted requested updates and received no phone calls or updates! I have been lied to numerous times by customer service agents about the whereabouts of my order. This is the worst customer service ever! Now I get a notice that you have received 'my return'???
I never got the package, how did I return it???
I need answers from someone in the US, not lies from someone in the Philippines! I will never order or shop with Banana Republic again!
- Lying customer service
Preferred solution: Full refund
User's recommendation: Shop elsewhere
Loved their store locations. Now is terrible!
Wanted to find a men's linen shirt. Google showed Banana Republic as one option.
I have several things from them, but the pricing would not even show on their website! Screwed around a bit and saw it was $85 but still not the right details to make me purchase at that price. Perfect example of box store not working online well. They will not last...
:-(
In order to be viable online retailer, you MUST provide price and size options quickly. Any trouble there, you are GONE.
- Great quality
- Bad website
Preferred solution: a better online experience! I feel they have good products, but why so hard to find size and price? Basics. Come on.
User's recommendation: Quickly look for price and size options. I needed tall XXL and much trouble to get there, so not worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sweetwater, Florida
I ordered a Jumpsuit from BR, to ship to my address, and billed to my credit card.
I received a confirmation today it was shipped to my ex daughter-in-law at an address she hasn't lived at for 9 years.
First I spoke to Miton in Mumbai, no luck, I have to fill out a claim after it's delivered, TO WHO ??
Delivery date is June 8th, and I am not able to fill out claim until it's delivered !!
And then refund takes 10-15 days !!!
I'm outraged at the total ineptitude of BR, shipping, customer service and lack of integrity !!!Don't order anything online from BRDont order ANYTHING online from BR EVER !!!
- Customer service and shipping
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winter Park, Florida
10 item order sent back after talking to three representatives
Returned all my items after I called three representatives to confirm my address, the blamed me for the inconvenience. Horrible service, no type of professional business , and lack of communication. Worst experience
User's recommendation: Do not shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
I order three pairs of pants and only received one pair
The service I received tonight from your representative Louis was extremely poor. I ordered three pairs of pants and two of them was canceled.
I had no ideal that they were canceled. I never received an email indicating that my order had been canceled. I pay my bill on time.
Your agent had the nerve to tell me my call may not be a legitimate one. I need these pants for an event and now I do not have them because your company decided to cancel my order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Very bad customer service interactions.
I am a very busy professional. I purchase thousands of dollars in clothing a year.
I expect it to be an easy experience. Unfortunately I've had missing items, things not show at all, damage clothes, as well as things not looking like that do in their pictures show up. When I call or text their customer service, I receive little to no help, when you call you can barely understand the people on the phone.They just do not care. They are of little help, Im taking my business elsewhere now, since they want to pinch a penny at my expense.
Im not interested in companies that don't find their customers to be the reason they are in business.You should always have a call center in the country your customers are in. Communication problems and frustration are mitigated that way. Maybe one day I will come back if you're still in business and get your issues under control. As of now, I am frustrated and sending all the orders back that are on the way.
This includes about 1k of new clothes I just purchased. I can easily find them at another boutique, and I will make sure the store I choose has good customer service. I purchase from all your sites.
GAP, BR, BRF, Athena... no more though.
- I like the style of the clothes
- Not as described shipping always late
- Mainly customer service and missing things and damage and
- Make it difficult to add so many things
Preferred solution: I need the management to rethink their pinch a penny strategy. Outsourcing customer service to third world country is horrendous.
User's recommendation: dont purchase here, they will always have issues and not care.
I misplaced my card and I cant place my order
I need a new card in order to make purchases if I don't use my card and buy something they said they would close my account and I really don't want that to happen bc I love their style of clothing
Preferred solution: A new banana republic credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camarillo, California
Terrible Quality.. says can’t return
Absolutely terrible quality pants and I bought two pairs after you wear they stretch out to be huge , cant be worn, Ill never waste my money again on BRF..
- I thought was great quality
- Quality was more then awful these pants are garbage
Preferred solution: Full refund
User's recommendation: Don’t shop here
Springfield, Missouri
Senior discount online purchase?
I can't get anyone to answer my question and I can't understand her. U advertise senior discount and I can't get it??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Joanbostonian@***.com
To whom it may concern:
I am a loyal customer who shops your brand and has your credit card. I purchased 2 of the same top
(443399) olive and white over a year ago.
The buttons are too small for the button holes and open when you put the top on. I have only worn them once each color, they are brand new. I am embarrassed to wear them as they do not stay closed. I was going to return them last year when I realized this was happening but got busy, was traveling for business and did not have the time.
They got packed away with my winter clothes and I took them out this year, tried them on and the same thing was happening. Today I went to your store #8313 in North Brunswick, NJ and spoke to the manager there, Keisha Reedus. She was unable to take them back because they were too old.
I feel that this unacceptable, I am a good customer and am escalating this return request to the next level of customer service. I am sure I am not the only one who has had a problem with this shirt.
The style numbers on the inside labels read:
S/4433**-**
LS Interlock
CAMO GREEN
V/003489
04/22
S/4433**-**
LS Interlock
Snow Day
V/003489
04/22
Please advise if there is something you can do for me.
I usually have no complaints about garments and love your brand. I spent $365 in the store today.
Thank you and I hope there is something that can be done for a loyal customer.
- Highly styled
- Poor customer service
Preferred solution: Full refund
User's recommendation: Company does not stand behind it's product. Quality of product not worth the price.
Lesson learned. You don’t say anything about having a receipt anyway.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Customer/Employee Safety concerns
Issue- I observed when shopping in Banana republic an employee stumble/trip on floor worn rugs raised from the edges/corner. I even stumbled myself.
I have downloaded pics and sent to the company trying to bring awareness for the safety of employees and customers.
ButI only keep getting continual links to report this issues. If someone get seriously hurt, the liability will be on the company, I won’t be shopping there again.Good day
1. October 26, 2023, incident regarding a question about a purchase exchange.
2.
Store Safety hazards, see below.
3. Pictures below speaks for my concerns.
4. Floor employees were not concerned.
5.
I had to ask for the manager to see some show of concern.
6. An employee and myself stumbled on the raised unattached.
User's recommendation: Watch your steps while shopping, floor rugs need repairs.
Called the customer service
Wanted to make sure I received points for my birthday and how to use them. I learned I have to log into my account to see if I got points because one may not always get official email
- Location
- Rewards program and customer service
- Not enough good sales
Preferred solution: Not applicable. Just had a question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complaint of manageress at branch in Staten Island
I would like to complain about the I'll mannered manageress Casey at your store number 1568 in Staten Island .
She has no tact in dealing with customers and with me in particular when I was at the store trying to make some purchases . I resulted in leaving all items that I wished to buy and she made no effort to resolve it either .
With this level of service you will lose customers for sure. !!!
- Poor customer service
User's recommendation: Avoid shopping at Banana Republic Staten Island who have no customer service skills.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return
I spent 25 minutes on the phone to return something and they basically just said call back in an hour.h
S
- Have great basics
- I wasted too much time on the phone and nothing was accomplished
Preferred solution: Return Label
User's recommendation: Do NOT order online at Banana Republic Factory
Fraud charges
I have charges on my card I did not make
I want to see a statement. I do not have my card in my possession
Preferred solution: Fraud settled
About
, , , ,
Banana Republic is a wholly owned subsidiary. The company is owned and operated by GAP, Inc. Banana Republic was founded in 1969 in Mill Valley, California. The founders of the company are Mel and Patricia Ziegler. Originally, Banana Republic was a travel-themed and safari clothing company. At the present time, Banana Republic is headquartered in San Francisco, California. The company specializes in retail. Banana Republic is a chain of clothing stores. There are more than five hundred Banana Republic stores all over the United States, Puerto Rico and Canada.
Now Banana Republic operates in Korea, Singapore, and Indonesia as well.
Banana Republic is ranked 445 out of 5626 in Footwear and Clothing category
Canada
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You liar, you claim that you are an English native and the other person is not. They have better English skills than you do.
You made several mistakes that even a first-grade child would not make. Your English is terrible. If you think you are native to the English language and they are not based on their comment you are either STUPID and cannot read or lying. 1.
You should have used a comma after the word, unfortunately. 2. You should have said you have things not SHOWING at all not things not show at all. 3.
When you have separate sentences you should leave a space. Basic first-grade English. 4. The word don't needs an aprostophee.
GO BACK TO THE FIRST GRADE AND LEARN THE SIMPLE RULES OF ENGLISH BEFORE YOU GO AROUND CLAIMING THAT ENGLISH IS YOUR NATIVE LANGUAGE. CLEARLY SINCE WOULD FAIL GRADE ONE ENGLISH IT IS NOT. The person whom you are insulting has better English skills that you do.
I don't know why you are claiming your English is good and theirs in is not. You are either lying or TOO STUPID, to see your mistakes.
Per your comment. I am English native and you probably aren’t since you answered the way you did.
This further makes my point. Go ahead and reread the original post. You can’t understand these people on the phone because they have thick accents and aren’t able to speak English properly.
I do not need English lessons but your staff does. Thank you.
They can't understand your poor English. Stop lying about daddy grooming you.
If you do not understand people on the phone, try to have someone who can speak and understand English fluently to call for you. Yeah, I do agree, that there are communication problems. Your poor English is a communication problem.
OP has a very misplaced “do you know who I am” attitude for a non-celebrity. For every person that rationalizes call centers belong in the U.S., there is another person that thinks the items should be made here as well.
T The company should do both and we will see how long people like the OP pay $125 for that blouse that was $50 a year ago. Also, Banana Republic is not a boutique.
You do not know who is who, your reply isn’t even worth the time or effort. But I am curious why you would even comment?
I mean are you even affiliated with BR?
Then why would you waste your time trolling… people like you are what’s wrong with the internet. Why don’t you go back to your goat.
Okay you English expert, you last sentence why don't you go back to your goat? You are asking a question, and should end it with question mark.
Something taught in the first grade.
When your English skills are lower than first grade, you have no right claim you are English native and saying the other person is not. That person is more of an English native than you are you STUPID IDIOT.