Banana Republic - Terrible

Clothes weren’t even what I ordered and it took 12 weeks to arrive. Terrible and way over priced.
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I am writing this email so that the corporate office is aware of what is happening at the BRFS in Harlem. It is imperative that the General Manager is aware of an incident that occurred on 5/20/18 at 6:45pm. The store was preparing to close and the managers were...
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Because I've tried on a BR T-shirt in XS in my local store, I know I need something smaller, so I head to your website and click on Petites, and then T-shirt. It directs me to a web page where I order three T-shirts and a fourth shirt of a different fabric. But much to...
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I purchase a two dress my sister bridesmaids dress on April 06,2018 I pay 3-5 business day shipping my items are being delivered on 04/16/2018 I call them very upset let me remind u it's a dress for a wedding in attending on April 14,2018 I talk to a representative she...
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Banana Republic - Rude and unprofunprofessional customer service

I had a the worst customer service today at bay street bannana republic store in emeryville , ca Ignorant, ummatured, unproffesional....everytime I ask question all he can say is call customer service. I will never go to bannana republic again.
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
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I was waiting in line of the fitting room and I had to wait several minutes for an open room. There were 4 unoccupied rooms and the worker just stared at me without greeting or directing me to a room. Another customer comes along and skips the line. The worker seemed...
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I didn't like
  • Bad customer service
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I waited for 7 months for these heels to go on sale I finally got them in order to pair and the girl taking the order on the phone never said is this your address they ended up getting shipped to my old address of four years ago and they were sent back to the warehouse...
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I ordered 2 dresses online , one was come up fine without any defects but still it is not same as it shown in online picture ,the other dress when it come up it has some stains on it which i decided To took it in store to retune when I went there at first colony mall...
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So, let me start by saying this is the worst customer service I have ever dealt with! So I ordered a package on December 4th in hopes of recieving the package for my husbands birthday on december 14, not too ambitious right? The package never comes in, ok fine...
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I liked
  • Idea of my clothes when it said i would get them
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Contact Banana Republic

Mailing Address:
Banana Republic Customer Relations
5900 North Meadows Drive
Grove City, Ohio 43123
(888) 277-8953
I received an order late October and processed a return for 2 items within 3 weeks. (45 day return policy). I dropped the packages off in my building UPS return package area before Christmas. They hit BR's return department after December 4th and they sent my return...
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