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I was waiting in line of the fitting room and I had to wait several minutes for an open room. There were 4 unoccupied rooms and the worker just stared at me without greeting or directing me to a room. Another customer comes along and skips the line. The worker seemed...
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3.8
I didn't like
  • Bad customer service
#1183752
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I waited for 7 months for these heels to go on sale I finally got them in order to pair and the girl taking the order on the phone never said is this your address they ended up getting shipped to my old address of four years ago and they were sent back to the warehouse...
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4.0
#1179942
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I ordered 2 dresses online , one was come up fine without any defects but still it is not same as it shown in online picture ,the other dress when it come up it has some stains on it which i decided To took it in store to retune when I went there at first colony mall...
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2.0
#1168632
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So, let me start by saying this is the worst customer service I have ever dealt with! So I ordered a package on December 4th in hopes of recieving the package for my husbands birthday on december 14, not too ambitious right? The package never comes in, ok fine...
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2.4
I liked
  • Idea of my clothes when it said i would get them
#1157198
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I received an order late October and processed a return for 2 items within 3 weeks. (45 day return policy). I dropped the packages off in my building UPS return package area before Christmas. They hit BR's return department after December 4th and they sent my return...
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#1150108
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October 14 was not a usual day for me. It was the first weekend after the news of my sister’s breast cancer took us by storm and turned around our lives. The previous days had been full of all shades of emotion – fear for my sister, worry for my elderly parents, anger...
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Anonymous
Anonymous

You can just send all the stuff back free. They have free return. Don’t understand what this big fuss is about.

1.0
I didn't like
  • Ability to identify and deal with their faults
  • Bad customer service
  • Return policy
#1118633
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Banana Republic - Poor customer service

I was shopping with my son and daughter in law. My son picked out a suit that he liked and decided on the jacket. We waited in line. 3 personnell were behind the counter. One was serving customer. The other 2 male customers were talking to each other and playing on their phones comparing videos. We waited for some time. My son decided against the jacket and we left. No purchase.
1.8
Details
Discounts and Special Offers
Location
Staff
Value for money
#1080847
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They are not accepting my unworn, unwashed items because they received the return after 45 days as passed. So they are sending the clothes back to me!!!! The unwanted clothes and DO NOT want, they are mailing it back to me. Whatever happened to a 90 day return policy?...
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1.6
I didn't like
  • New return policy
#1057208
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I went to return a pair of pants; it was 46 days ago I got them and their policy is returns up to 45 days. From $67 that I had paid for the pants, they would return $14 on store credit. That is ridiculous!! I am taking my business elsewhere; every season I'd go to buy...
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1.0
I didn't like
  • Discrimination
  • Return policy and poor customer service
#1031387
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Contact Banana Republic

Mailing Address:
Banana Republic Customer Relations
5900 North Meadows Drive
Grove City, Ohio 43123
Phone:
(888) 277-8953
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Had a BR account for 30 years. No late payments and spent a lot of money with them. Was not near a store for a year or so, and did not use the card. Checked my credit report last week and discovered they closed my account with NO NOTICE TO ME AT ALL! Have emailed them...
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#967979
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