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I placed an order for a pair of jeans with Banana Republic on 11/15, paid an extra $17 for 2-3 day shipping and my Shipping notification shows 11/23 delivery. I just checked the tracking, even though I paid $17 extra dollars for 2-3 day shipping, they screwed up and...
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Company wrote 0 private or public responses to the review from Nov 16.
Anonymous
Anonymous

The 2-3 day delivery guarantee only applies to the actual transit time. It does not indicate that they'll yank them from stock this instant and you'll have it in 2-3 days. One...

2.3
#1402205
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Banana Republic - Poor quality or defect should replace product

Store would not exchange defect jeans as they said was normal wear like getting in and out of car. Isn't that what normal people do? Only worn 4 times. This is not the 1st pair. I will never shop there again. Spend an average $1000/yr. They have lost a good customer.
Company wrote 0 private or public responses to the review from Nov 08.
#1396596
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I placed an order for a pair of boots on August 19th. A few days later I checked in on the item, and it has not shipped yet. I emailed to inquire and was told that my item will arrive on the 30th regardless. Earlier this week I checked again, and the item no longest...
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Company wrote 0 public responses to the review from Aug 30.
#1342492
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I went into the store in Tucson to buy some pants. They didn’t have them in my size so the lady order them for me. She took my email address and cc info, but I never got any confirmation. She said that it would be 5 days and in the 6 day I call the store because my...
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Company wrote 0 private or public responses to the review from Aug 28.
2.2
#1341315
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Banana Republic - Nasty staff

Refused to sell me an in stock item after making a return
Company wrote 0 public responses to the review from Jul 02.
2.0
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Advertised vs Delivered
Customer service
Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1293378
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Banana Republic - Terrible

Clothes weren’t even what I ordered and it took 12 weeks to arrive. Terrible and way over priced.
Company wrote 0 public responses to the review from Jun 18.
#1282615
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I am writing this email so that the corporate office is aware of what is happening at the BRFS in Harlem. It is imperative that the General Manager is aware of an incident that occurred on 5/20/18 at 6:45pm. The store was preparing to close and the managers were...
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Company wrote 0 public responses to the review from May 21.
#1260751
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Because I've tried on a BR T-shirt in XS in my local store, I know I need something smaller, so I head to your website and click on Petites, and then T-shirt. It directs me to a web page where I order three T-shirts and a fourth shirt of a different fabric. But much to...
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Company wrote 0 private or public responses to the review from May 06.
#1249509
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I purchase a two dress my sister bridesmaids dress on April 06,2018 I pay 3-5 business day shipping my items are being delivered on 04/16/2018 I call them very upset let me remind u it's a dress for a wedding in attending on April 14,2018 I talk to a representative she...
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Company wrote 0 private or public responses to the review from Apr 11.
1.2
#1231206
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Contact Banana Republic

Mailing Address:
Banana Republic Customer Relations
5900 North Meadows Drive
Grove City, Ohio 43123
Phone:
(888) 277-8953
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Banana Republic Products and Services

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Banana Republic - Rude and unprofunprofessional customer service

I had a the worst customer service today at bay street bannana republic store in emeryville , ca Ignorant, ummatured, unproffesional....everytime I ask question all he can say is call customer service. I will never go to bannana republic again.
Company wrote 0 private or public responses to the review from Mar 16.
2.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
#1212191
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