First let me point out I live over an hour away from any banana republic. I had recently purchased a pair of pants that were over 100 dollars from this store.
I decided that I wasn't happy with the size and wanted to get one size bigger. Now unfortunately didn't have the receipt but I drove the hour and a half to the store and found the exact same size and style in one size bigger. I was feeling pretty happy to get that lucky and went to do my exchange and was informed they would mail me my refund. I have worked retail in the past so I was trying to be understanding and said ok, I will just use that to by these online.
I figured not a huge deal if I had to pay shipping. I was then informed tgat a refund couldn't be used for online purchases.
I was told there were no issues with my license and the refund was approved but I still would have to wait for the ten days for them to mail me my refund then drive 1 1/2 hours there and then 1 1/2 hours home for a pair of pants tgat were right there in my hand.
Monetary Loss: $103.